Joining FT Specialist has been without a doubt



the best career move I’ve made.

Alexander McLean
Marketing Manager

Customer Relationship Executive/Manager

Tokyo

Competitive

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Job description

About us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to diversity, equity and inclusion 

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The role

Client Relationship Executive/Manager (CRE/M) is a region focussed key account specialist responsible for retaining and growing the bank of business in which they are allocated. They have the responsibility for the retention and upselling of existing business, requiring negotiation skills and excellent relationship management and account management. They focus on the development of an annual sales plan for their bank of business which identifies how the overall target will be achieved. Regular contact and building relationships with clients in partnership with Marketing and the Customer Success team is required to develop engagement activities throughout the year to support retention and upsell as well as cross-selling products. The role entails strong organisation skills and the ability to manage a large number of accounts with a strategic mindset in order to build relationships with key stakeholders. The candidate will also be working closely with our parent company to collaborate on projects or duties as assigned from time to time.

Key responsibilities

  • To personally be responsible for the achievement of the retention and upsell business target set at the start of each new year.

  • To work with the appropriate support departments to ensure that customer issues are handled consistently and effectively in a timely and efficient manner.

  • To work closely with the Customer Success team to plan and prioritise activities to support the goal of retention and upsell.

  • To prioritise face to face and virtual meetings with clients, gain knowledge of the business operations and information needs of the client and actively network to build strong relationships at a senior level and with stakeholders in other departments within the company.  This will lead to a better understanding of requirements and establish new opportunities to support retention, upsell and cross selling

  • Maintaining awareness of an opportunity/accounts overall health and taking the appropriate action to mitigate the risk of downsell and/or cancellation.

  • Document all sales activity in salesforce, and keep opportunities updated with regards to likely close dates in a timely and efficient manner.

  • To keep up to date with market & competitor developments in the relevant sector and have the ability to speak with confidence on the FTs value proposition.

  • To keep up to date with developments and news relating to the individual accounts you are responsible for ensuring a tailored and strategic approach.

  • Feedback customer insight to assist with product development and cross selling new products.

  • Ensure dates of all renewals are well planned and work commences at least three months in advance. 

Required skills and experience

  • Takes a consultative sales approach to achieve business development in order to expand accounts.

  • Strong approach to cross-selling into new products using strategic value positioning. 

  • Proven account management experience and of meeting or exceeding retention and upsell revenue targets with a strategic mindset.

  • Experience carrying out face to face and virtual client meetings often negotiating with senior management within the company.

  • Well developed influencing skills to gain commitment from clients and colleagues.

  • Eager to develop a thorough understanding of the value of the FT from existing clients in the relevant sector/region and utilise this information to grow, expand and upsell accounts.

  • Excellent presentation and communication skills. 

  • Ability to work collaboratively as part of a team to succeed.

  • High level of initiative, motivation, and ability to network both internally and externally to identify opportunities and maintain/build relationships.

  • Excellent organisation skills and ability to work under pressure to meet deadlines.

  • Fluency in English, both oral and written

  • Fluency in business level Japanese

What’s in it for you? Our benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com. 

Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

 

 

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Customer Success Manager

Tokyo

Competitive

Apply now Share

Job description

About us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to diversity, equity and inclusion 

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The role 

An opportunity to join a rapidly growing business in an exciting industry. Based at the Financial Times in Tokyo, the role will be responsible for driving engagement of FT digital group subscriptions amongst customers and prospects. You will be responsible for growing engagement of readers on B2B corporate subscriptions to demonstrate the value that an FT.com subscription can deliver to the prospective customer's organisation. In addition you will work strategically with your sales counterpart on a small number of accounts to increase engagement and grow low value, high potential customer accounts.

Key responsibilities

  •  Strategically manage a set of accounts and deliver bespoke action and engagement strategies based on customer and FT business objectives

  • Build professional relationships with customer stakeholders and demonstrate an understanding of their organisational goals

  • Work with customers to define and agree on expected outcomes for how the FT is used across multiple functions within their organisations. Review with the customer regularly

  • Use thorough knowledge of FT.com capabilities to link product features with specific customer outcomes

  • Provide technical and product expertise to customers  on FT content, tools and delivery solutions

  • Deliver successful, high-quality customer journeys for assigned accounts from pre-sales engagement (trials) through to onboarding, fulfilment and renewal

  • Strategic management of key customer relationships including sourcing new stakeholders and leveraging existing relationships to deliver both customer and FT outcomes

  • Work closely with Customer Relationship Managers in the sales team to agree priorities and deliver a single customer experience

  • Collaborate with other FT teams, e.g. product, customer support  and editorial, to deliver against customer priorities

  • Work with the regional Customer Success, Sales and Marketing teams to share insights, best practice and customer insights to achieve the business goals of the region

  • Keep up to date with new product developments and make recommendations to improve internal processes, systems and products

  • Report on key performance indicators (KPIs) within your accounts., engagement and customer loyalty (Net Promoter Score) 

Required skills and experience

Essential

  • Prior experience in Customer Success or customer facing roles, e.g. account management, sales, and able to demonstrate a customer centric approach

  • Proven ability to build relationships with customers/stakeholders

  • Good questioning skills and an enquiring mind

  • Comfortable working on multiple accounts/ trials with sales team

  • Excellent communication and presentation skills, both written and verbal

  • Ability to align product and service features to customer needs/outcomes

  • Demonstrates good collaboration with other teams and influencing skills

  • Can use data to help prioritise and report progress

  • Demonstrates a high level of initiative and self-motivation

  • Has to be comfortable working in a fast paced environment

  • Comfortable with data and digital technology

  • Excellent written and spoken Japanese to a native level

Preferred

  • Background within a digital subscription, IT services or SaaS business

  • Experience with Salesforce.com

  • Additional language: good level of English

What’s in it for you? Our benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com. 

Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

 

#LI-CN1

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Marketing Automation Executive

Manila

Competitive

Apply now Share

Job description

About Us:

 

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

 

Our commitment to diversity and inclusion in the workplace:

 

At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

 

About the role:

 

We are looking for an enthusiastic, highly motivated individual to join the FT Professional Marketing Operations team. Reporting into the Marketing Automation Team Lead, supporting the Marketing team by creating, developing, optimizing and reporting on marketing campaigns.  

 

Role & Responsibilities:

 

  • Execute on Marketing campaign builds and QA in our Marketing Automation platform, Salesforce and relevant third party integrated systems including our CMS platform. 
  • Support, as needed, the maintenance of all operational campaigns including lead flow, lead scoring, and data quality.
  • Ensure campaign setup and processes are in line with overall platform architecture and lead flow/ data scoring programs.
  • Understand the levers for campaign optimization and be able to identify and articulate opportunities to increase performance. 
  • Communicate and troubleshoot campaign build delivery, in alignment with agreed SLAs, with Marketing Automation team, Team Lead, Marketing and other stakeholders. 
  • Adhere to agreed SLAs set by the Marketing Automation Team Lead with our Marketing stakeholders. 
  • Aligning with an agreed roadmap, complete tests to optimise existing campaigns. 
  • Leveraging a reporting template, ensure each campaign has aligned reporting available to stakeholders.
  • Deliver regional/ segment specific reporting on campaign performance, identifying bright spots and opportunities to optimise performance
  • Ensure best deliverability practices by building, testing and monitoring sent emails, ensuring that they function correctly across all major email clients and devices
  • Support the integration of our Marketing Automation platform in Group website assets, including forms, tracking and personalised content.
  • Contribute to the Marketing Automation platform best practice adding to the team’s knowledge share.

 

Required Skills:

 

  • One or more years’ experience in marketing automation including nurture, segmentation and program reporting.
  • Experience with A/B and multivariate experiments.
  • Knowledge of best in class deliverability practices.
  • Ability to communicate regularly and efficiently with a global team of stakeholders.
  • Ability to juggle and prioritise projects from multiple stakeholders
  • Must be proactive have the ability to think creatively, ask questions and test ideas.
  • A team player, who is a strong, confident communicator and collaborator.
  • Knowledge of GDPR and impact on Marketing and Communications globally.

 

Preferred Skills

 

  • Marking Automation platform certification
  • Salesforce CRM
  • An understanding of Customer Relationship Marketing (CRM)
  • Proven experience in optimising landing pages and user funnels
  • Fundamental knowledge of HTML

 

What’s in it for you? Our Benefits:

 

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leaves, flexible working (including working from home), health coverage (medical & dental), and company match and enhanced family leave packages. Full details of our benefits can be found here. 

 

Further Information:

 

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.

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Regulatory Reporter/Senior Reporter, Ignites

New York

Competitive

Apply now Share

Job description

About us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

 

Our commitment to a fair and inclusive workplace

At the FT, we are committed to creating a fair and inclusive workplace where everyone has equal opportunity to succeed. We welcome and value different perspectives and strive to ensure all employees are heard and supported. We believe people do their best work when they can be themselves and have the flexibility they need to balance their work and personal lives. We are an equal opportunity employer and align with all applicable laws prohibiting discrimination.

 

The role / Position overview

Ignites, an online daily from the Financial Times, is looking for a reporter to join its team covering the mutual fund and ETF industry. This reporter will cover how Securities and Exchange Commission and Department of Labor actions impact the mutual fund and retirement industries. The reporter will write about regulation (and deregulation), as well as major enforcement actions against asset managers like Vanguard, Empower and Invesco. The reporter will also cover fund companies, including Goldman Sachs Asset Management and MFS.

We are looking for a reporter who can dive into long, sophisticated documents and understand what is important. This reporter should also be comfortable speaking with sources, digging through data and translating jargon.

We are the world-class publication covering the mutual fund, ETF and 401(k) marketplaces, and a go-to source for industry decision-makers.

The position is based in Manhattan, however we have a hybrid remote-work policy.

 

Key responsibilities

  • Reporting and writing three to five stories per week for our daily newsletter
  • Mining public documents and developing a network of sources to generate scoops and story ideas
  • Contributing to all storytelling formats, including videos, features, webcasts and, when appropriate, graphics and other visualizations
  • Attending industry events and meeting with sources to stay on top of the latest industry trends (including virtual events)

 

Required skills / experience

  • A desire to join a team focused on keeping our publication’s market-leading position by contributing fresh, original content relevant to our niche audience
  • Experience digging through regulatory or legal filings
  • Proven track record to develop a network of sources
  • Interest in working across media platforms, such as print, video, visuals
  • Strong critical thinking skills
  • Previous legal/regulatory reporting is preferred.

 

What’s in it for you? Our benefits

Our benefits vary by location, but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, health coverage, 401k and company match, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

 

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

 

Further information

A reasonable estimate of the salary range for this role is $71,000–$92,000. To ensure pay fairness, the successful candidate will be offered a salary within the estimated salary range based on a number of considerations including but not limited to: skills; experience and training; certifications; and other business and organisational needs. The disclosed range estimate is for our NYC office and has not been adjusted for other locations.

This position is represented by the Writers Guild of America East.

At the FT, we embrace innovation and the use of technology and appreciate that individuals may use AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be supervised to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will advise you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

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Renewal Executive

Manila

Competitive

Apply now Share

Job description

About Us:

 

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

 

Our commitment to diversity and inclusion in the workplace:

 

At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

About the role:

The FT Professional Renewal Executive is responsible for renewing and retaining an allocated bank of business of Corporate and Education FT customers, ensuring KPI targets are achieved and maintained in support of revenue targets.

Key responsibilities:

  • Ensure the allocated bank of business is renewed in a timely and efficient manner.
  • Identify upsell accounts within the assigned bank of business.
  • Negotiate with the appropriate client contacts to ensure renewals and upsell opportunities are maximised. 
  • Ensure customer issues are handled consistently and effectively.
  • Maintain accurate information within Salesforce and ensure dates of all renewals are well planned and work commences two months in advance.
  • Promote the retention of the existing customer base through the renewal process.
  • Have the ability to speak with confidence on the FT’s value proposition.
  • Maintain customer relationships over the phone and by email.
  • Act as a first-point of contact for commercial client enquiries.
  • Continue to develop productive working relationships with all internal departments.
  • Working closely with peers to ensure flexible processes and procedures are identified and implemented to support targets within the Fast Track team.
  • Maintain knowledge of company policies and procedures and use as appropriate using best judgement.

Required skills and experience 

  • Experience in customer service, business support and/or sales experience.
  • Excellent organisational skills and ability to work under pressure to meet deadlines.
  • Demonstration of influencing and negotiation skills to gain commitment from clients.
  • Must be able to prioritise, meet deadlines and manage multiple tasks, client queries and subscription renewals.
  • Good interpersonal and communication skills – must listen well and be able to adapt communication style to the audience.
  • Ability to work collaboratively as part of a team to succeed.
  • High level of initiative and motivation.
  • Detail-oriented, thorough and accurate.

What’s in it for you? Our Benefits:

 

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leaves, flexible working (including working from home), health coverage (medical & dental), and company match and enhanced family leave packages. Full details of our benefits can be found here. 

 

Further Information:

 

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.

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Reporter, Ignites Asia

Hong Kong

Competitive

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Job description

About Us
Ignites Asia, a Financial Times service, is a daily online news publication providing in-depth and timely coverage of Asia’s asset management industry. Ignites Asia is the most in-depth and trusted fund industry news source for the Asia Pacific region. Ignites Asia’s coverage includes retail, high-net-worth and institutional investors; asset management companies and service providers; regulatory developments; fund flows; industry trends and much more.

Our commitment to diversity and inclusion in the workplace

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

Role Overview

We are looking for a Reporter to be based in Hong Kong. You will report directly to the Managing Editor and be responsible for sourcing and writing high- quality articles focused on different markets across Asia’s asset management industry.

This is a unique opportunity to play an important role in a successful online news service backed by the experience and resources of the Financial Times and Money-Media. This is also an opportunity to focus on news journalism for sophisticated decision-makers, as well as work within a positive and collaborative team environment.

Job Purpose

  • To be responsible for covering the asset management industry in Asia.
  • To perform the duties required of a Writer. 

Main Duties and Responsibilities

  • Cover a beat and aim to research and write three to four original articles per week
  • Produce news stories and exclusive content
  • Generate original story ideas
  • Build and cultivate an extensive network of sources with an emphasis on meetings and phone interviews
  • Moderate webcasts and video interviews.

Qualifications / Competencies / Skills / Experience

  • Proven ability to meet daily deadlines
  • Ability to work well under pressure.
  • Must be self-motivated, enthusiastic, hard-working, responsible, organized and a great teammate.
  • Excellent command of oral and written English.
  • Language skills (other than English) and experience covering the asset management industry are an advantage

 

What’s in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages. Full details of our benefits can be found here.

Further Information

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We have implemented a hybrid working model and we also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, talent@ft.com and a member of our team will be happy to help.

 

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Sales Development Representative - DACH, Nordics, NL and CEE (12-month FTC)

London

Competitive

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Job description

About Us

The Financial Times, one of the world’s leading business news organisations, is recognised internationally for its authority, integrity, and accuracy. With over 2 million readers daily, the FT reaches a global audience of senior decision-makers who rely on our coverage to inform their views on the political, economic and social forces shaping the business world.

The Financial Times is part of Nikkei Inc., which provides a broad range of information, news, and services for the global business community. We have offices in more than 35 cities, including London, New York, Hong Kong, Beijing, Manila, Sofia, San Francisco, and Tokyo. Join us and find an inclusive and fast-paced environment with unique opportunities to support every step of your career. The London B2B team is diverse, multicultural and sociable which we believe makes for a great environment to work in.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

The FT Professional division of the Financial Times licences FT content to organisations around the world, with clients across corporate, finance, government, professional services, education, and media sectors.

As a Sales Development Representative, you will be responsible for generating qualified leads and supporting the regional sales team across the DACH, Nordics, NL and CEE regions. This is a hands-on role focused on outbound calling, email prospecting, and lead qualification. Reporting into the CEMEA Sales team and aligned with the Marketing team, your work will be pivotal in generating new business and improving lead quality.

Please note this role is a 12-month fixed term contract opportunity, anticipated to end January 2027.

Key Responsibilities

  • Prospect and build a sales pipeline for the field sales team via outbound calling and email communication

  • Source new sales opportunities through inbound lead follow-up

  • Research and contact potential budget holders/decision-makers

  • Pre-qualify leads and book appointments/call backs for the field sales team

  • Assign qualified leads/opportunities to the field sales team for development and closure

  • Follow up with each sales manager to collate feedback and agree next steps

  • Contact readers for testimonials and sales proposal support

  • Liaise with marketing on campaign activity to improve lead generation

  • Record prospect conversations in CRM for tracking and reporting

  • Deliver weekly reports on outreach performance and key insights

Required Skills and Experience

  • Demonstrated experience in lead generation and/or nurturing

  • Clear, articulate and conscientious communication skills

  • High levels of self-motivation and resilience

  • Excellent organisational skills with the ability to prioritise in a fast-paced environment

  • Proactive, curious and eager to learn FT Professional’s value proposition

  • Strong attention to detail and ability to work independently

  • Collaborative teammate with initiative

  • Proficient in MS Office tools

Desirable

  • Prior experience using CRM systems, particularly Salesforce.com

  • Fluency in one or more languages from the DACH, Nordics, NL or CEE regions

What’s in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further Information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.
Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.
Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

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About us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to diversity, equity and inclusion 

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The role

Client Relationship Executive/Manager (CRE/M) is a region focussed key account specialist responsible for retaining and growing the bank of business in which they are allocated. They have the responsibility for the retention and upselling of existing business, requiring negotiation skills and excellent relationship management and account management. They focus on the development of an annual sales plan for their bank of business which identifies how the overall target will be achieved. Regular contact and building relationships with clients in partnership with Marketing and the Customer Success team is required to develop engagement activities throughout the year to support retention and upsell as well as cross-selling products. The role entails strong organisation skills and the ability to manage a large number of accounts with a strategic mindset in order to build relationships with key stakeholders. The candidate will also be working closely with our parent company to collaborate on projects or duties as assigned from time to time.

Key responsibilities

  • To personally be responsible for the achievement of the retention and upsell business target set at the start of each new year.

  • To work with the appropriate support departments to ensure that customer issues are handled consistently and effectively in a timely and efficient manner.

  • To work closely with the Customer Success team to plan and prioritise activities to support the goal of retention and upsell.

  • To prioritise face to face and virtual meetings with clients, gain knowledge of the business operations and information needs of the client and actively network to build strong relationships at a senior level and with stakeholders in other departments within the company.  This will lead to a better understanding of requirements and establish new opportunities to support retention, upsell and cross selling

  • Maintaining awareness of an opportunity/accounts overall health and taking the appropriate action to mitigate the risk of downsell and/or cancellation.

  • Document all sales activity in salesforce, and keep opportunities updated with regards to likely close dates in a timely and efficient manner.

  • To keep up to date with market & competitor developments in the relevant sector and have the ability to speak with confidence on the FTs value proposition.

  • To keep up to date with developments and news relating to the individual accounts you are responsible for ensuring a tailored and strategic approach.

  • Feedback customer insight to assist with product development and cross selling new products.

  • Ensure dates of all renewals are well planned and work commences at least three months in advance. 

Required skills and experience

  • Takes a consultative sales approach to achieve business development in order to expand accounts.

  • Strong approach to cross-selling into new products using strategic value positioning. 

  • Proven account management experience and of meeting or exceeding retention and upsell revenue targets with a strategic mindset.

  • Experience carrying out face to face and virtual client meetings often negotiating with senior management within the company.

  • Well developed influencing skills to gain commitment from clients and colleagues.

  • Eager to develop a thorough understanding of the value of the FT from existing clients in the relevant sector/region and utilise this information to grow, expand and upsell accounts.

  • Excellent presentation and communication skills. 

  • Ability to work collaboratively as part of a team to succeed.

  • High level of initiative, motivation, and ability to network both internally and externally to identify opportunities and maintain/build relationships.

  • Excellent organisation skills and ability to work under pressure to meet deadlines.

  • Fluency in English, both oral and written

  • Fluency in business level Japanese

What’s in it for you? Our benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com. 

Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

 

 

#LI-CN1

 

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About us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to diversity, equity and inclusion 

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The role 

An opportunity to join a rapidly growing business in an exciting industry. Based at the Financial Times in Tokyo, the role will be responsible for driving engagement of FT digital group subscriptions amongst customers and prospects. You will be responsible for growing engagement of readers on B2B corporate subscriptions to demonstrate the value that an FT.com subscription can deliver to the prospective customer's organisation. In addition you will work strategically with your sales counterpart on a small number of accounts to increase engagement and grow low value, high potential customer accounts.

Key responsibilities

  •  Strategically manage a set of accounts and deliver bespoke action and engagement strategies based on customer and FT business objectives

  • Build professional relationships with customer stakeholders and demonstrate an understanding of their organisational goals

  • Work with customers to define and agree on expected outcomes for how the FT is used across multiple functions within their organisations. Review with the customer regularly

  • Use thorough knowledge of FT.com capabilities to link product features with specific customer outcomes

  • Provide technical and product expertise to customers  on FT content, tools and delivery solutions

  • Deliver successful, high-quality customer journeys for assigned accounts from pre-sales engagement (trials) through to onboarding, fulfilment and renewal

  • Strategic management of key customer relationships including sourcing new stakeholders and leveraging existing relationships to deliver both customer and FT outcomes

  • Work closely with Customer Relationship Managers in the sales team to agree priorities and deliver a single customer experience

  • Collaborate with other FT teams, e.g. product, customer support  and editorial, to deliver against customer priorities

  • Work with the regional Customer Success, Sales and Marketing teams to share insights, best practice and customer insights to achieve the business goals of the region

  • Keep up to date with new product developments and make recommendations to improve internal processes, systems and products

  • Report on key performance indicators (KPIs) within your accounts., engagement and customer loyalty (Net Promoter Score) 

Required skills and experience

Essential

  • Prior experience in Customer Success or customer facing roles, e.g. account management, sales, and able to demonstrate a customer centric approach

  • Proven ability to build relationships with customers/stakeholders

  • Good questioning skills and an enquiring mind

  • Comfortable working on multiple accounts/ trials with sales team

  • Excellent communication and presentation skills, both written and verbal

  • Ability to align product and service features to customer needs/outcomes

  • Demonstrates good collaboration with other teams and influencing skills

  • Can use data to help prioritise and report progress

  • Demonstrates a high level of initiative and self-motivation

  • Has to be comfortable working in a fast paced environment

  • Comfortable with data and digital technology

  • Excellent written and spoken Japanese to a native level

Preferred

  • Background within a digital subscription, IT services or SaaS business

  • Experience with Salesforce.com

  • Additional language: good level of English

What’s in it for you? Our benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com. 

Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

 

#LI-CN1

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About Us:

 

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

 

Our commitment to diversity and inclusion in the workplace:

 

At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

 

About the role:

 

We are looking for an enthusiastic, highly motivated individual to join the FT Professional Marketing Operations team. Reporting into the Marketing Automation Team Lead, supporting the Marketing team by creating, developing, optimizing and reporting on marketing campaigns.  

 

Role & Responsibilities:

 

  • Execute on Marketing campaign builds and QA in our Marketing Automation platform, Salesforce and relevant third party integrated systems including our CMS platform. 
  • Support, as needed, the maintenance of all operational campaigns including lead flow, lead scoring, and data quality.
  • Ensure campaign setup and processes are in line with overall platform architecture and lead flow/ data scoring programs.
  • Understand the levers for campaign optimization and be able to identify and articulate opportunities to increase performance. 
  • Communicate and troubleshoot campaign build delivery, in alignment with agreed SLAs, with Marketing Automation team, Team Lead, Marketing and other stakeholders. 
  • Adhere to agreed SLAs set by the Marketing Automation Team Lead with our Marketing stakeholders. 
  • Aligning with an agreed roadmap, complete tests to optimise existing campaigns. 
  • Leveraging a reporting template, ensure each campaign has aligned reporting available to stakeholders.
  • Deliver regional/ segment specific reporting on campaign performance, identifying bright spots and opportunities to optimise performance
  • Ensure best deliverability practices by building, testing and monitoring sent emails, ensuring that they function correctly across all major email clients and devices
  • Support the integration of our Marketing Automation platform in Group website assets, including forms, tracking and personalised content.
  • Contribute to the Marketing Automation platform best practice adding to the team’s knowledge share.

 

Required Skills:

 

  • One or more years’ experience in marketing automation including nurture, segmentation and program reporting.
  • Experience with A/B and multivariate experiments.
  • Knowledge of best in class deliverability practices.
  • Ability to communicate regularly and efficiently with a global team of stakeholders.
  • Ability to juggle and prioritise projects from multiple stakeholders
  • Must be proactive have the ability to think creatively, ask questions and test ideas.
  • A team player, who is a strong, confident communicator and collaborator.
  • Knowledge of GDPR and impact on Marketing and Communications globally.

 

Preferred Skills

 

  • Marking Automation platform certification
  • Salesforce CRM
  • An understanding of Customer Relationship Marketing (CRM)
  • Proven experience in optimising landing pages and user funnels
  • Fundamental knowledge of HTML

 

What’s in it for you? Our Benefits:

 

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leaves, flexible working (including working from home), health coverage (medical & dental), and company match and enhanced family leave packages. Full details of our benefits can be found here. 

 

Further Information:

 

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.

Apply now Share
Apply now Share

About us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

 

Our commitment to a fair and inclusive workplace

At the FT, we are committed to creating a fair and inclusive workplace where everyone has equal opportunity to succeed. We welcome and value different perspectives and strive to ensure all employees are heard and supported. We believe people do their best work when they can be themselves and have the flexibility they need to balance their work and personal lives. We are an equal opportunity employer and align with all applicable laws prohibiting discrimination.

 

The role / Position overview

Ignites, an online daily from the Financial Times, is looking for a reporter to join its team covering the mutual fund and ETF industry. This reporter will cover how Securities and Exchange Commission and Department of Labor actions impact the mutual fund and retirement industries. The reporter will write about regulation (and deregulation), as well as major enforcement actions against asset managers like Vanguard, Empower and Invesco. The reporter will also cover fund companies, including Goldman Sachs Asset Management and MFS.

We are looking for a reporter who can dive into long, sophisticated documents and understand what is important. This reporter should also be comfortable speaking with sources, digging through data and translating jargon.

We are the world-class publication covering the mutual fund, ETF and 401(k) marketplaces, and a go-to source for industry decision-makers.

The position is based in Manhattan, however we have a hybrid remote-work policy.

 

Key responsibilities

  • Reporting and writing three to five stories per week for our daily newsletter
  • Mining public documents and developing a network of sources to generate scoops and story ideas
  • Contributing to all storytelling formats, including videos, features, webcasts and, when appropriate, graphics and other visualizations
  • Attending industry events and meeting with sources to stay on top of the latest industry trends (including virtual events)

 

Required skills / experience

  • A desire to join a team focused on keeping our publication’s market-leading position by contributing fresh, original content relevant to our niche audience
  • Experience digging through regulatory or legal filings
  • Proven track record to develop a network of sources
  • Interest in working across media platforms, such as print, video, visuals
  • Strong critical thinking skills
  • Previous legal/regulatory reporting is preferred.

 

What’s in it for you? Our benefits

Our benefits vary by location, but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, health coverage, 401k and company match, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

 

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

 

Further information

A reasonable estimate of the salary range for this role is $71,000–$92,000. To ensure pay fairness, the successful candidate will be offered a salary within the estimated salary range based on a number of considerations including but not limited to: skills; experience and training; certifications; and other business and organisational needs. The disclosed range estimate is for our NYC office and has not been adjusted for other locations.

This position is represented by the Writers Guild of America East.

At the FT, we embrace innovation and the use of technology and appreciate that individuals may use AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be supervised to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will advise you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

Apply now Share
Apply now Share

About Us:

 

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

 

Our commitment to diversity and inclusion in the workplace:

 

At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

About the role:

The FT Professional Renewal Executive is responsible for renewing and retaining an allocated bank of business of Corporate and Education FT customers, ensuring KPI targets are achieved and maintained in support of revenue targets.

Key responsibilities:

  • Ensure the allocated bank of business is renewed in a timely and efficient manner.
  • Identify upsell accounts within the assigned bank of business.
  • Negotiate with the appropriate client contacts to ensure renewals and upsell opportunities are maximised. 
  • Ensure customer issues are handled consistently and effectively.
  • Maintain accurate information within Salesforce and ensure dates of all renewals are well planned and work commences two months in advance.
  • Promote the retention of the existing customer base through the renewal process.
  • Have the ability to speak with confidence on the FT’s value proposition.
  • Maintain customer relationships over the phone and by email.
  • Act as a first-point of contact for commercial client enquiries.
  • Continue to develop productive working relationships with all internal departments.
  • Working closely with peers to ensure flexible processes and procedures are identified and implemented to support targets within the Fast Track team.
  • Maintain knowledge of company policies and procedures and use as appropriate using best judgement.

Required skills and experience 

  • Experience in customer service, business support and/or sales experience.
  • Excellent organisational skills and ability to work under pressure to meet deadlines.
  • Demonstration of influencing and negotiation skills to gain commitment from clients.
  • Must be able to prioritise, meet deadlines and manage multiple tasks, client queries and subscription renewals.
  • Good interpersonal and communication skills – must listen well and be able to adapt communication style to the audience.
  • Ability to work collaboratively as part of a team to succeed.
  • High level of initiative and motivation.
  • Detail-oriented, thorough and accurate.

What’s in it for you? Our Benefits:

 

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leaves, flexible working (including working from home), health coverage (medical & dental), and company match and enhanced family leave packages. Full details of our benefits can be found here. 

 

Further Information:

 

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.

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About Us
Ignites Asia, a Financial Times service, is a daily online news publication providing in-depth and timely coverage of Asia’s asset management industry. Ignites Asia is the most in-depth and trusted fund industry news source for the Asia Pacific region. Ignites Asia’s coverage includes retail, high-net-worth and institutional investors; asset management companies and service providers; regulatory developments; fund flows; industry trends and much more.

Our commitment to diversity and inclusion in the workplace

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

Role Overview

We are looking for a Reporter to be based in Hong Kong. You will report directly to the Managing Editor and be responsible for sourcing and writing high- quality articles focused on different markets across Asia’s asset management industry.

This is a unique opportunity to play an important role in a successful online news service backed by the experience and resources of the Financial Times and Money-Media. This is also an opportunity to focus on news journalism for sophisticated decision-makers, as well as work within a positive and collaborative team environment.

Job Purpose

  • To be responsible for covering the asset management industry in Asia.
  • To perform the duties required of a Writer. 

Main Duties and Responsibilities

  • Cover a beat and aim to research and write three to four original articles per week
  • Produce news stories and exclusive content
  • Generate original story ideas
  • Build and cultivate an extensive network of sources with an emphasis on meetings and phone interviews
  • Moderate webcasts and video interviews.

Qualifications / Competencies / Skills / Experience

  • Proven ability to meet daily deadlines
  • Ability to work well under pressure.
  • Must be self-motivated, enthusiastic, hard-working, responsible, organized and a great teammate.
  • Excellent command of oral and written English.
  • Language skills (other than English) and experience covering the asset management industry are an advantage

 

What’s in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages. Full details of our benefits can be found here.

Further Information

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We have implemented a hybrid working model and we also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, talent@ft.com and a member of our team will be happy to help.

 

#LI-KF1

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About Us

The Financial Times, one of the world’s leading business news organisations, is recognised internationally for its authority, integrity, and accuracy. With over 2 million readers daily, the FT reaches a global audience of senior decision-makers who rely on our coverage to inform their views on the political, economic and social forces shaping the business world.

The Financial Times is part of Nikkei Inc., which provides a broad range of information, news, and services for the global business community. We have offices in more than 35 cities, including London, New York, Hong Kong, Beijing, Manila, Sofia, San Francisco, and Tokyo. Join us and find an inclusive and fast-paced environment with unique opportunities to support every step of your career. The London B2B team is diverse, multicultural and sociable which we believe makes for a great environment to work in.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

The FT Professional division of the Financial Times licences FT content to organisations around the world, with clients across corporate, finance, government, professional services, education, and media sectors.

As a Sales Development Representative, you will be responsible for generating qualified leads and supporting the regional sales team across the DACH, Nordics, NL and CEE regions. This is a hands-on role focused on outbound calling, email prospecting, and lead qualification. Reporting into the CEMEA Sales team and aligned with the Marketing team, your work will be pivotal in generating new business and improving lead quality.

Please note this role is a 12-month fixed term contract opportunity, anticipated to end January 2027.

Key Responsibilities

  • Prospect and build a sales pipeline for the field sales team via outbound calling and email communication

  • Source new sales opportunities through inbound lead follow-up

  • Research and contact potential budget holders/decision-makers

  • Pre-qualify leads and book appointments/call backs for the field sales team

  • Assign qualified leads/opportunities to the field sales team for development and closure

  • Follow up with each sales manager to collate feedback and agree next steps

  • Contact readers for testimonials and sales proposal support

  • Liaise with marketing on campaign activity to improve lead generation

  • Record prospect conversations in CRM for tracking and reporting

  • Deliver weekly reports on outreach performance and key insights

Required Skills and Experience

  • Demonstrated experience in lead generation and/or nurturing

  • Clear, articulate and conscientious communication skills

  • High levels of self-motivation and resilience

  • Excellent organisational skills with the ability to prioritise in a fast-paced environment

  • Proactive, curious and eager to learn FT Professional’s value proposition

  • Strong attention to detail and ability to work independently

  • Collaborative teammate with initiative

  • Proficient in MS Office tools

Desirable

  • Prior experience using CRM systems, particularly Salesforce.com

  • Fluency in one or more languages from the DACH, Nordics, NL or CEE regions

What’s in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further Information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.
Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.
Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

#LI-SM1

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Frequently Asked Questions

We know that applying for jobs can often be a time consuming and stressful process, so we have made our application form as simple and concise as possible. We only ask for the relevant information we need to help us assess your eligibility for a role and have made a number of the fields optional, so you only have to input the information if you feel comfortable doing so. As part of our commitment to diversity and inclusion, we ask a number of voluntary questions related to your background so that we can track the progress we are making when it comes to increasing representation across the FT.

Our recruitment team will be looking for evidence that you have had exposure to the key requirements of the role you are applying for, so you want to make sure these stand out on your CV. If you are looking to make a career change, or are just starting out in your career, and don't tick all the boxes of the job description, then think about what transferable skills you may have that you can highlight and be sure to draw attention to how these will be relevant to the role you are applying for.

At the FT, we place a big emphasis on identifying talented individuals who align with our company values. These are: curiosity, ambition, inclusion, integrity, trust & subscriber focus. Anything you can draw attention to within your CV, cover letter or supporting documentation of your application that shows how you have demonstrated these in a previous role or your personal life will support your application and show that you have researched the FT and what we stand for.

Once we have reviewed your application, and invited you for an interview, the first stage of the process will usually be a 20-30 minute call with a member of our talent acquisition team. During this call we will be looking for you to explain your previous/current experience and how it relates to the role we are recruiting for, as well as get some more information around your motivation to applying to FT Specialist and we will also ask a couple of questions around your availability to start a new role as well as check your legal right to work in the country the role is based in. We may at this point ask your expected salary expectations, to ensure they align with the budget we have for the position.

At the FT, we'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups. We do this during the interview process by making sure we ask if you may need any reasonable adjustments to attend an interview or if there is anything an interviewer should be aware of when speaking with you in relation to your application. We encourage all candidates to be as open and honest with us throughout the process, and we will do all we can to accommodate any specific requests you may have. Following your initial call with our Talent Acquisition team, we will then share your application with the hiring manager of the position and will then decide who to invite to a formal 1st stage interview.

We commit to providing our managers with shortlists that are representative of the local labour market that the role is based in and will work to ensure that these are as diverse as possible so that we are giving as many people from different backgrounds the opportunity to interview with us.

Our interview process is usually in two stages, as we appreciate that interviewing is a time consuming process, so we try to make sure our meetings are as structured as possible so that we are able to ascertain all the information we need to assess your suitability in as few meetings as possible. The first stage interview is usually with the hiring manager for the role you have applied for and will likely last approximately one hour. We do most of our first interviews via video call, to allow you to more easily schedule the meeting around your current commitments. This interview will consist of a mix of behavioural and competency based questions and will be a chance for the hiring manager to get to know you and your experience. Don't be surprised if you notice your interviewer taking some notes during the call, this is to ensure we assess all candidates fairly when we decide who to take to the next stage of the process.

Our final interviews are often carried out in person at the FT’s offices, and will likely involve you meeting with a couple of members of your prospective new team as well as more senior individuals whose department the role will sit in. We will usually ask you to prepare a short presentation or do some specific prior research ahead of this meeting. Don't be afraid to ask the recruiter you are liaising with any questions you may have ahead of the interview, they will be able to support you and perhaps even put you in touch with the hiring manager directly so you can discuss with them.

Following your final interview, our recruitment team will get back to you (usually within a couple of days) to let you know if you have been successful in securing the role. If this is the case, we will discuss the details of your offer and all our FT benefits with you so you can get an understanding of the total package.

We aim to get back to all candidates in a timely manner, however, due to the high volume of applications we receive, we are unable to provide specific tailored feedback on your application unless you reach the interview stage of the recruitment process.

We offer all unsuccessful interview candidates feedback as to why they have not been selected, and will keep their details on our system after the interview so we are able to contact them should a more suitable role arise in the future.

Once you have submitted an application, it will be reviewed by a real life member of our Talent Acquisition team (not an AI bot!) who has been specially trained to be aware of any biases they may have and assess a candidate’s profile based on their experience and how it relates to the position we are hiring for.